Question 1

How quickly can you fix my motor failure?

Accepted Answer

We offer same-hour arrival for emergency motor repairs throughout Grants Pass and Southern Oregon. Once our certified technician arrives, most motor failures can be diagnosed and repaired within 1-2 hours. Our service vehicles are fully stocked with common replacement parts including capacitors, gears, circuit boards, and complete motor assemblies, allowing us to complete the majority of repairs in a single visit. For complex issues requiring special-order parts, we'll provide a temporary solution to secure your garage and schedule a follow-up within 24-48 hours. Our 28+ years of experience means we've seen every type of motor failure and can quickly identify the most cost-effective solution for your situation.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure in garage door openers can result from several factors. The most common cause is age and wear – motors typically last 10-15 years with normal use, but this lifespan can be shortened by heavy usage or lack of maintenance. Power surges from lightning strikes or electrical grid issues can damage motor components and circuit boards. Overheating is another frequent culprit, often caused by dust buildup, worn bearings, or attempting to operate a door that's out of balance. Stripped gears commonly occur when homeowners try to force a stuck door open, putting excessive strain on the gear train. Moisture damage from condensation or water intrusion can corrode internal components. Warning signs include slow or sluggish operation, grinding or humming noises, the door reversing unexpectedly, or burning smells. Regular maintenance including lubrication, balance checks, and keeping the opener clean can significantly extend motor life and help prevent unexpected failures.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment in your home, which is why we offer flexible financing options to fit any budget. We partner with several reputable financing providers to offer plans with competitive interest rates and terms ranging from 6 to 60 months. Many of our customers qualify for 0% APR promotional periods on qualifying purchases, making it easier than ever to get the door you want without straining your monthly budget. During your free in-home estimate, our consultant will discuss all available financing options and help you find a payment plan that works for your financial situation. We believe every homeowner in Grants Pass deserves a safe, beautiful, and functional garage door, regardless of their current cash position. Pre-qualification takes just minutes and doesn't affect your credit score.

Question 4

What warranty do you provide on your work?

Accepted Answer

At Grants Pass Garage Doors, we stand behind our work with one of the strongest warranties in the industry – a lifetime warranty on all labor and installation. This means if any issue arises with our workmanship, we'll return to make it right at no additional cost to you, for as long as you own your home. In addition to our labor warranty, we only install products from manufacturers who offer substantial warranties on their materials. Most garage doors come with 10-year to lifetime warranties on sections and hardware, while opener manufacturers typically provide 3-5 year warranties on motors and lifetime warranties on certain components. Our warranty covers proper installation, adjustment issues, and any defects in our workmanship. We keep detailed records of every installation, making warranty claims simple and hassle-free.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once a year, ideally in the fall before cold weather sets in. Regular maintenance extends the life of your door and opener, ensures safe operation, and helps prevent costly emergency repairs. During a maintenance visit, our technicians perform a comprehensive inspection including lubrication of all moving parts, spring tension adjustment, track alignment, safety feature testing, hardware tightening, and weatherseal inspection. Homeowners with heavily used garage doors (more than 4-6 cycles per day) or those in harsh weather conditions may benefit from twice-yearly service. Between professional visits, you can help maintain your door by keeping the tracks clean, listening for unusual noises, and periodically testing the safety reversal system. If you notice any changes in operation – slower movement, unusual sounds, or jerky motion – contact us for an inspection rather than waiting for your scheduled maintenance.

Question 6

Do you service all brands of garage doors and openers?

Accepted Answer

Yes, our certified technicians are trained and equipped to service all major brands of garage doors and openers. We work with Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, Raynor, and many other door manufacturers. For openers, we service LiftMaster, Chamberlain, Genie, Craftsman, Linear, Overhead Door, and virtually every other brand on the market. Whether you have a traditional chain-drive opener from decades ago or the latest smart-enabled belt-drive system, we have the expertise and parts to keep it running smoothly. We're also authorized dealers for several premium brands, allowing us to offer manufacturer-backed installations with full factory warranties. If you're unsure about your door or opener brand, our technicians can quickly identify it during a service call and source any necessary parts.

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